ICCrew 01
Ines Calder
Co-founder, CEORan onboarding for 400 B2B accounts before writing a line of this.
PreviouslyHead of Customer Success at a freight software company.
Slipway Labs is a small team building one thing: an agent that turns a signed contract into a live customer.
Why we are building this
- A signed contract is a promise.
- Most of them go quiet for three weeks.
- Nobody decided that. It just happens.
- We are building the agent that keeps the promise moving.
- It reads the contract, writes the plan and chases every task.
- From signature to go-live, in days.
Four rules we build by. Short on purpose.
Each one came out of an onboarding that stalled.
Scope, owners and dates are written down the day a deal is signed. We read them out of the document instead of asking the customer twice.
Every account gets a date before the kickoff call. Each task is counted back from it, so a slip shows up the same day.
Logins, files and approvals arrive in one place with one owner. Five inboxes turn into a single row you can read in a minute.
We publish how far a plan drifted from its date, not how fast it felt. A claim without a number does not ship.
A small crew. All of us have done this job by hand.
Slipway Labs is five people. Between us we have taken more than 700 customers live the slow way.
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Backed and advised by
- Northquay Ventures
- Keelson Capital
- Dana Whitlock, Northwind Logistics
Hiring two product engineers.Work with us
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